Help

Need help? We're here to assist you with any questions or issues you might have.

Frequently Asked Questions

How does the tree planting work?
For every completed parking session, we partner with certified reforestation organizations to plant one tree. This happens automatically after your parking session ends.

Can I choose where my tree is planted?
Currently, our reforestation partners select the most impactful locations for tree planting based on environmental needs. In the future, we plan to offer more customization options.

What if I need to cancel my reservation?
Cancelations are not possible for hourly passes, but you can update or cancel your subscription by emailing our support team.

How do I know my tree was actually planted?
We work only with certified reforestation partners who provide verification of all plantings. Our upcoming app will include detailed tracking of your environmental impact.

Contact Us

Still have questions? Reach out to our support team:

Email: sean@lettucepark.com
Phone: (818) 675-1923
Hours: 4AM-5PM

Technical Issues

If you're experiencing technical difficulties with our platform, please include as much detail as possible when contacting support, including your device type, browser, and a description of the issue.

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